Introducing Our Elevator Safety Platform

Our solution unites a smart help button, in-cabin video endpoints, a central PBX server, and a unified agent console to transform elevator emergency communication. By blending live video, voice, and text with legacy hardware and strict compliance, it delivers precise incident verification and streamlined response workflows.

The Communication Challenge

Traditional elevator emergency systems often fall short because they:

• Trigger Automatic Dispatch on Every Call — High false-alarm rates strain resources and inflate costs.

• Lack Multimedia Support — No live video or text options limits accessibility for hearing-impaired riders.

• Rely on Fragmented Workflows — Multiple devices and manual processes create operational gaps.

• Demand Costly Upgrades — Meeting ASME A17.1-2019 typically requires extensive hardware overhauls.

Overcoming Key Obstacles

Building a seamless platform meant tackling:

• Real-Time Multimedia Links — Streaming synchronized video, audio, and messaging over existing PBX infrastructure.

• False-Alarm Filtering — Letting agents classify calls before dispatch, cutting unnecessary responses.

• Legacy Hardware Integration — Retrofitting GSC 3570 and GXV 3480 devices without system downtime.

• Compliance Assurance — Embedding ASME A17.1-2019 rules into every call flow by design.

• Unifying call routing, logging, and agent workflows in one web console.

Our Innovative Solution

• Smart Help-Button Flow — One press launches a secure video/audio session with trained agents.

• Unified Agent Console — Web-based dashboard for live feeds, chat, call metadata, and configuration.

• False-Alarm Filtering — Agents tag calls as "Emergency" or "False Alarm," preventing resource waste.

• Text-Based Support — Pre-built and custom messages on cabin displays ensure hearing-impaired access.

• Seamless PBX Integration — UCM6308 server centralizes call management, logging, and compliance.

Core Components

Smart Help Button & Agent Panel

• Cabin unit + web console for one-touch multimedia communication.

UCM6308 PBX Server

• Central call router, logger, and compliance engine.

GSC 3570 & GXV 3480 Devices

• In-cabin video/audio endpoints and lab-grade test units for QA.

How It Works

1. Help Button Activation

   • Passengers press the cabin help button to initiate a live video/audio call.

2. Agent Connection

   • The PBX routes the call to the agent console, displaying live feeds and chat.

3. Incident Verification

   • Agents assess via video, classify the call, and dispatch help if needed.

4. Text Messaging Support

   • Agents send canned or custom messages to cabin displays.

5. Audit & Reporting

   • All call details and classifications are logged for compliance and training.

See the Results

• Fewer false-alarm dispatches, saving thousands in service fees

• 100% ASME A17.1-2019 compliance, validated by third-party auditors

• Centralized oversight of calls, logs, and settings in one secure portal

• Enhanced accessibility with video, audio, and text support for all riders

• 30% faster real-emergency resolution through instant visual verification

Who Benefits

Building Owners & Managers

• Reduce operational costs and meet safety regulations.

Elevator Service Providers

• Streamline incident workflows and reporting.

Emergency Responders

• Verify genuine emergencies before dispatch for better outcomes.

Spotlight Features

Live Video & Audio Streams

• Instant multimedia link from cabin to agent for clear situation assessment.

Unified Agent Console

• Web dashboard combining live feeds, chat, call routing, and settings.

False-Alarm Filtering

• Agent-driven call classification to stop unnecessary dispatches.

Text-Based Messaging

• Support for hearing-impaired riders via customizable cabin messages.

Call Recording & Reporting

• Automatic logs, transcripts, and audit-ready reports for full traceability.

• Granular permissions keep your platform secure and compliant.

• Role-Based Access